Find quick answers to your questions below...

or feel free to give us a call during normal business hours, or send us an email anytime and we would be happy to help!

Direct line to Desden customer service: 713-660-1000
Our Address: 7600 Renwick Drive, Houston, Texas 77081

  • What do I have to do in order to place an order online as a wholesale customer? Wholesale accounts require a Valid Resale Cerificate or TAX ID #.
  • What is the minimum opening order for a wholesale order? Opening orders are just $250, with re-orders at $100.
  • How soon will my order ship? Most orders ship within 48 hours of when order is placed. During high volume times, you will be notified if there is a delay.
  • What about backorders? Nobody likes backorders, including us! Our goal is to ship all orders as quickly as possible.
  • Last year you ran out of clear bags, will that happen again? NO! We were all caught off guard last year with the clear bag frenzy, we have already taken steps to ensure that we will have plenty of clear on hand so that when the busy season hits, we are all prepared and #gamedayready
  • What if I don't see my team or school on your list? Let us know! Shoot us an email and let us know which team it is you would like for us to add - we are always expanding and appreciate your input. If it is for a highschool or non-licensed team, please check out our custom page for several options and just a 36 piece minimum.
  • I want to order a custom bag, how many do I have to buy? Just 36 pieces per style!
  • How long does it take to get a custom order? Once we have artwork approved (our artist will create a virtual sample for you) it isjust approx 20 working days and we'll ship directly to you.
  • What about shipping? Can I use my own UPS account? Absolutely! We would be happy to keep your account on file and bill 3rd party for your shipping needs.
  • What increments to products come in? All items with a wholesale cost of $10 or less will sell in 4's. The larger items, such as our Fight Song cooler tote and Gameday Tote are sold in 3's.
  • Where do you ship from? All items are shipped directly from our factory in Houston, Texas.
  • Do you have a catalog that I can download? Yes, please find our new Desden Wholesale 2017 Catalog here.
  • NEW ITEMS say out of stock? We keep up inventory on our sites in real time, if a new item is out of stock rest assured it will be replaced and ready to ship within 2 weeks - go ahead and place your order and we'll get it out the door asap! 

Please n
ote - we require a sales tax # for all wholesale accounts, opening orders are just $250, re order minimum of $100. Pay by credit card or paypal. Please contact us if you would like to set up terms for re-orders.

Order Status
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